Ordering Information:
ORDERING FROM MANCAVEGOODIES.COM
How can I order from Mancave Goodies?
Place your order online or over the phone.
We do not accept mail orders or purchase orders.
We accept PayPal; we do not currently accept Bitcoin.
PRODUCT AVAILABILITY STATUS
What does the Availability status mean?
In Stock - The item is good to go and ready to ship.
Out of Stock - The item is not currently available. For out of stock items, you can request an email notification be sent to you when the item is back in stock.
Some options not available - Some SKUs may be here, others are not. The ones in stock are orderable; for those out of stock, you can request an email notification be sent to you when the item is back in stock.
PRICE MATCHING
Do you match competitor's prices?
Nope.
TAXES
How does Mancave Goodies calculate sales tax?
The tax rate applied to your order will generally be the combined state and local rate for the address where your order is approved or shipped. Therefore, the tax rate applied to your order may be different for an order shipped to your home address than it would be for the same order shipped to your work address.
What if I am tax-exempt?
If you are a tax exempt organization, please contact us at (602) 364-9416 for assistance. We will ask you to fax us a copy of your tax exempt certificate to (602) 391-2579. You will then place the order with us over the phone.
Will I have to pay customs fees on my international order?
Please see our special section on International Shipping for more information.
PAYMENT METHODS
What are your accepted payment methods?
We accept Visa, MasterCard, Discover, American Express all through PayPal. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing. We do not accept Bitcoin.
DISCOUNTS & PROMOTIONS
Do discount codes stack?
When redeeming Promotion, Discount, or Coupon Codes during checkout, please note that only one promotion code can be used per order. No combo moves for you, but good try. Promotion, Discount or Coupon Codes cannot be used towards the purchase of Gift Certificates.
ORDER STATUS
What does the Order Status mean?
New - Your order has been accepted and will be processed soon.
Processing - Your order has been transmitted to the packing/shipping department (or one of our distributors), and our warehouse dudes are gathering all of your goodies and preparing them to be shipped.
Partial Shipment - Some of the items have been shipped. Your credit card has been fully charged at this point.
Shipped - Your order has been fully shipped. Your credit card has been fully charged at this point.
Canceled - Your order has been canceled, and your credit card has not been billed.
What are those "Incomplete Orders" in my account history?
Those are shopping carts that you did not check out. You can view and complete the order at any time in the future. Those orders stay with your account so, for example, you can start an order at work and then complete the order from home.
CHANGES & CANCELLATIONS
Can I make changes to my order?
We may be able to if your order still shows as "New" status.
Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Once the order has been sent to our warehouse for processing, neither you nor our customer service staff can change it. If your order status says anything other than "New", it can no longer be changed or canceled.
What's your cancellation policy?
You have the ability to cancel your own order, as long as it still shows as "New" status. To cancel your order, go to your Order Management page. Click the "Cancel" link, and confirm the cancellation on the confirmation page. Your credit card will not be charged. Once an order is canceled, it cannot be recovered.
How can I ask a question about my order I placed on the Mancave Goodies eBay Store?
Please send any eBay related questions via the eBay message interface on eBay.com. This will ensure we have all the relevant order information so our team can quickly respond to your questions.
PRIVACY & SECURITY
What is your Privacy Policy?
We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogs and emails at your request. Please read our Official Privacy Policy for more information.
