Frequently Asked Questions
Here are some of the more common questions we receive. Do you have a question which you don't see listed here? Please feel free to ask. We're always here to help! And no, sorry we don't know who killed JFK...
To learn more about our company, visit here.
Get an answer by clicking on the question below.
Company Information:
Our cave headquarters are located in sunny Phoenix, Arizona.
Please send any intended mail to:
Man Cave LLC.
PO Box 36481
Phoenix, AZ 85067-6481
Please send any intended mail to:
Man Cave LLC.
PO Box 36481
Phoenix, AZ 85067-6481
Yes we do! Come visit us in the Paradise Valley Mall in Scottsdale, Arizona! For more information please go here.
Abso-frickin-lutely. We were the originators and we got it all.
Nough said...
Nough said...
Our phone number is: (602) 364-9416
Our fax number is: (602) 391-2579
Our fax number is: (602) 391-2579
Phones are open weekdays, 10am-6pm (MST-Arizona). Currently our offices are closed on Saturdays and Sundays cause we just can't drag our asses out of bed.
To us, the answer to this question is simple. We have a catalog stock full of the manliest, unique, hard to find items at rock bottom prices. Our customer care team will take care of you before your purchase helping answer any questions you may have and after your purchase to assist you with any problems that may arise. Start to finish, we've got you covered like a drone over friendly forces.
We take the utmost efforts to secure your information while shopping on our website. We work with the utmost leader in online payments Paypal to handle all of our transactions, so you know you are safe. We NEVER EVER sell your information to third parties. We believe in privacy and good business practices to ensure future relationships with you, our customer. To learn more about how seriously we take security, please visit here.
We send out a monthly newsletter that will totally keep you up to date on the latest happenings, sales, events, and special offers of ours. We never send out more than two messages a month, so you won't be constantly deleting e-mails from us and cursing our name. Join the MCG Newsletter on the bottom right side of any page of our site.
We have put together an awesome program webmasters can use to make money advertising and selling our products on their website. To learn more, please visit here.
Ordering Information:
Ordering from MCG is about as easy as it gets. There's a few different ways to place an order with us:
- Use our efficient online shopping cart system 24/7
- Call us during business hours toll free at (602) 364-9416
- Fax your order in toll free to (602) 391-2579
Simply log into My Account where you can find all of the orders that you have placed with us, order status, order numbers, invoices, tracking information, and lots of other information regarding your account. The customer care center was designed to keep you well informed of your order history, present order status, returns, referrals, and more. Sorry, it can't make breakfast yet. We're working on that...
Tracking your order from start to finish is simple here at ManCave Goodies. All you have to do is log into My Account, go into orders and choose your order. Once your order has shipped, a UPS tracking number will be available for you to view. You will be informed by e-mail whenever the status of your order changes. You can also view order status in the same place you can view tracking information.
All major credit cards including Visa, MasterCard, American Express, and Discover are accepted through Paypal as well as bank transfers. All orders require payment before items ship.
Sales tax is charged only if you live in the great state of Arizona. Arizona residents must pay a 9.3% sales tax. Everyone else is exempt from paying sales tax on orders saving you a considerable amount of your hard earned cash.
Purchases made in our showroom are also subject to Arizona sales tax.
Purchases made in our showroom are also subject to Arizona sales tax.
We love big orders and will gladly extend a volume discount. Please call us by phone at (602) 364-9416 or contact us via e-mail for a review of your order before ordering. We will work with you on large orders that warrant additional discounts. Discounts cannot be given once an order is placed.
Your credit card is normally charged within a 24-72 hour period after placing your order with us. Because of PayPal policies, these times could be different. PayPal policies can be found on their website.
Returning an item is easy as long as you follow the rules. To view all the details of our return policy, please go here. The jist of it is this: You may return an undamaged item, for any reason, within 15-days of purchase date to receive either a store credit or an adjusted refund.
To return an item, simply log-in to My Account, go into orders, choose to view the order details, then scroll down to the items. You will see a checkbox next to each item in your order. Place a check next to each item you would like to return, fill in the form explaining why you are returning the item, then click on the "Submit RMA" button. We will review and process your claim. You can check back periodically to your account to check on the status. Once the status is approved you will be notified by e-mail with instructions for printing an RMA slip to place in the package, and for returning it to our Arizona headquarters. If you do not see the checkboxes you are outside of the 15 day period and no longer qualify to return the product.
Yes, we sell replacement parts for nearly all products we sell. Please call us to inquire about replacement parts at (602) 364-9416 or use our contact form. You will need to know the model number, which can be found on your invoice which can be accessed through My Account.
If the delivery driver is still there and you discover damage, let them know and they can take a damage report for you. However, if they have left this is called "Concealed Damage". If you open your product and discover any visible damage please contact us immediately either by phone at (602) 364-9416 or through our contact form.
Yes. Our goal is to keep you well informed of your order. We use mainly use UPS, the USPS and Fedex so you will have confidence in the shipper's ability by way of a tracking number sent to your e-mail.
In the rare case of a backorder we will notify you as soon as possible. This can occur when there is a very large volume order of an item right before your order. Most backorders do not last more than a few days. However, if there is any lengthy delay then we will work with you and provide alternatives for any item that is reported out of stock. We will always find a solution that is fair to you.
In the rare case of a backorder we will notify you as soon as possible. This can occur when there is a very large volume order of an item right before your order. Most backorders do not last more than a few days. However, if there is any lengthy delay then we will work with you and provide alternatives for any item that is reported out of stock. We will always find a solution that is fair to you.
If you must cancel an order, or an item on an order please contact us as soon as possible. If it is possible to cancel the order with the warehouse we will. We make no promises, and reserve the right to moderate cancellation status. The sooner you call us the better your odds of stopping an order from being processed.
Shipping & Delivery Information
Allow anywhere from 3 business days if you're one of the lucky ones near a shipping hub to 15 business days for delivery depending on product. The shipping tab on the product page will give you the nitty gritty details for that item. Note that most products ship in 1-5 business days. Faster shipping methods are options during checkout.
- Most deliveries require a signature
- Some items we sell do require some easy assembly
- With LTL/Freight delivery, customer is responsible for unloading unless a white glove service has been arranged
- All products ship in securely packed cartons
- All items have a Tracking Number provided via My Account for easy order tracking
- Although uncommon, backorders can occur. We will provide information as we receive it
- Undamaged returns always require an RMA number Full Return Policy
- Sorry, no deliveries can be made to Post Office Boxes
Every item ships securely packaged. On big items, multiple cartons may go on a wood pallet by way of a Freight (LTL) company. Care in the internal package is foremost of importance for us. We have a great record on minimal damage claims because nobody wants a damaged product; only to wait longer for a replacement. We believe in getting it right the first time, and that's a major reason why we use a trusted source like UPS and Fedex for all of our shipments.
Yes, more than likely. You or your agent, representative, or employee may sign for the products delivered from Man Cave Goodies. All packages require a signature for delivery confirmation and security purposes. Smaller items that fit in a delivery box or mailbox will not require signature. Sorry, there is no way around this. Or maybe there is... Items under $500 that ship UPS Ground or Fedex may be left at your delivery address without a signature if you fill out a release form located on their website.
UPS, Fedex and the USPS will make up to three delivery attempts. They will alert you with a notification that a delivery was attempted and leave this at your address. Thereafter, a second and, if necessary, a third attempt to deliver the package will be made without additional charge. In the rare event that you are not present after the third time you will need to contact the carrier to either go to their warehouse to pick it up or arrange further delivery attempts which can sometimes result in additional charges. These are the shippers policies not ours.
Most orders ship within 2 to 3 business days. You can use the tracking number you can find under My Account to track your shipment. The amount of time an item takes to ship is listed on the product page shipping tab for each product we carry. Be aware that some items can take up to two weeks to ship.
Depending on your location in relation to the shipping warehouse your items are coming from, we have found that the large majority of our products arrive within 3-5 business days from when you received the e-mail from us informing you your items have shipped. Please allow anywhere from 3-15 business to receive your items. Some more uncommon or specialty items can take up to three weeks and custom orders up to 4 weeks. You will always be given an accurate time line projection when you buy with us right from the start.
LTL simply stands for Less Than Truckload. It means that an item is too big to fit in the standard UPS or Fedex delivery vehicle, and requires a larger truck which would not be filled to capacity with the single item. Many orders have items that are either too heavy (over 70 Lbs.) or too large in overall size to ship UPS or Fedex Ground. They will come via Freight which will be noted to you on the item's page.
It is unfortunate when damage occurs, but the fact of the matter is that it does occasionally happen. Our products are well-packaged to withstand damage during the shipping process. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you can always get replacement parts via our customer care line: (602) 364-9416, through My Account, and via e-mail. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
If damaged is detected please note this with the carrier and refuse shipment to support your damaged claim. Cancelling the order is not possible unless we fail to replace or repair the issue. Depending on the item, whether it is made to order or stocked in a warehouse — replacement times range from 1 -2 weeks. Make no mistake that we will make it right with you in dealing with damaged claims, and we are committed to processing claims fast and getting you a resolution.
If damaged is detected please note this with the carrier and refuse shipment to support your damaged claim. Cancelling the order is not possible unless we fail to replace or repair the issue. Depending on the item, whether it is made to order or stocked in a warehouse — replacement times range from 1 -2 weeks. Make no mistake that we will make it right with you in dealing with damaged claims, and we are committed to processing claims fast and getting you a resolution.
We ship to the continental United States including Alaska and Hawaii, US Islands, and outlying territories as well as our great neighbor to the north, Canada. Orders outside of the lower 48 states are subject to extra shipping fees.
In order to get things to you the fastest, we will sometimes ship different items in an order from different warehouses, which results in multiple tracking numbers and multiple packages arriving at your door.
