MCG Return Policy:
This is our return policy. Failure to adhere to this policy will result in denial of your return.
DO NOT send back a package without first obtaining an RA#.
Our Return Policy is as Follows:
- A Return Authorization # must be requested within 15 days from the date product is received for all domestic orders. RMA's will not be granted after the initial 15 day period.
- Returns and exchanges are subject to a 30% restocking fee.
- If you received a defective, wrong color, wrong finish or wrong style item, you must notify us within 5 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
- All items must be returned in a new unworn condition in the original packaging. All tags must still be attached. You must also include the original invoice with the RA# written on it as well as the RA form you receive. You will also want to write the RA# on the package itself. Please be sure to specify the reason for the return on original invoice.
- Once you receive your Return Authorization number, you must then ship the item(s) back within the specified time period (10 business days) to receive an exchange or refund or the RA# will be null and void.
- You are responsible for the return shipping costs.
- We do not refund shipping costs on returns and or exchanges unless there was a processing error on our behalf. If such error occurs, we will refund up to $50.00 for return shipping.
Pack your item(s) in the original shipping box and return it to us using the service of your choice. Include your RA# and original invoice. We are not responsible for lost or damaged return packages. We recommend insuring your package for the full value of merchandise. We will notify you via e-mail once your return has been processed.
Processing returns can take anywhere from 3-14 days depending on availability of the item at the time of receiving your return. All returns received on Saturdays or Sundays will be processed the following business day. During the holidays, our return processing time may increase.
To Obtain an RMA #:
If for any reason you may need to send a product back, you must contact us immediately.
In addition, you will need to log into My Account, view the order, and than place a check next to the items you wish to return towards the bottom of the page to get your Return Authorization number. Be sure to explain the reason behind the return in the comments area. This way we can expect your package and make sure the transaction gets handled in the fastest most efficient possible manner.
What if my order arrives with damage?
It is unfortunate when damage occurs, but the fact of the matter is that it does occassionally happen. Our products are well-packaged to withstand damage during the shipping process. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or some parts are missing, you can always easily get replacement parts via our toll-free customer care line: (602) 364-9416, through My Account, and via e-mail. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
If damaged is detected please note this with the carrier and refuse shipment to support your damaged claim. Cancelling the order is not possible unless we fail to replace or repair the issue. Depending on the item, whether it is made to order or stocked in a warehouse — replacement times range from 1 -2 weeks. Make no mistake that we will make it right with you in dealing with damaged claims, and we are committed to processing claims fast and getting you a resolution.
Contact Us if you have any questions. We always here to help!